Conditions
This webshop is owned and operated by Sleeping World AB.
Organisation number:
559085-8477
Address and visiting address:
Datavägen 5
453 38 Lysekil
support@ayaofsweden.com
Responsible editor: CEO
Sleeping World, AYA, AYA of Sweden and ZipTop® are registered trademarks owned by Sleeping World AB and may not be copied or used without written permission.
For other conditions, please refer to the respective subpage.
TERMS AND CONDITIONS OF PURCHASE FOR AYA OF SWEDEN, SLEEPING WORLD AB WEBBSHOP
Purchases made on this website are the responsibility of Sleeping World AB, company no. 559085-8477, e-mail address: support@ayaofsweden.com, ("Sleeping World").
For information on how we handle personal data under the GDPR, see our Privacy Policy.
PRICES
All prices are quoted in Swedish kronor and include VAT and other charges. The total cost of the purchase will be clearly stated before the final order is placed and will include all costs associated with the purchase, including any postage and shipping costs.
DELIVERY
Usually, in-stock items are shipped within 3-5 working days from our warehouse.
If the product is not in stock, it will be sent within 14 days. Beds are delivered within 3 weeks. Temporary delays in delivery may occur due to the current Covid-19 virus situation.
SHIPPING
We ship your goods with different logistics companies depending on the goods purchased and the shipping method chosen. Costs associated with shipping are indicated at the time of purchase.
CANCELLATION
If you wish to cancel an order, please send an email toorder@ayaofsweden.com stating your order number and that you wish to cancel the order.
COMPLAINTS
If there is a defect in the goods, you should notify us of the defect by email toorder@ayaofsweden.com within a reasonable time after you have discovered it. We will then inform you how to proceed (the rules on complaints are set out in the Consumer Sales Act).
RIGHT OF WITHDRAWAL AND RETURNS
Unless a longer right of withdrawal has been specified for the product you have purchased, the right of withdrawal applies for 14 days from the date you as the buyer have received the product, according to the Act on Distance Contracts and Contracts Away from Business Premises (SFS 2005:59). If you wish to cancel the purchase and return the product in substantially unchanged condition, you will be refunded the purchase price of the product, including shipping costs. For some goods, specific rules apply that may give you a longer right of withdrawal. For beds, there are special rules for complaints about hardness where you cannot cancel the purchase on days 15-31. This is because most people need 30 days to get used to a new bed and will then be satisfied. If after 30 days you still want to change the hardness, you have the right to do so. Goods that are made to measure or of a hygiene product nature cannot be returned.
WARRANTY
Swedish Consumer Sales Act applies to all products. In addition, there are extended warranties listed for each individual product in the web shop. See product information for each item for more information.
PAYMENT
We offer various payment options via third parties. The terms and conditions of the various options are clearly stated at the time of payment.
CARD INFORMATION
When you shop with us, your payment is processed by one of our third-party providers. For card payments, Shopify Payments is used, which is a secure electronic payment solution for e-commerce. Card information is always sent encrypted using SSL/TLS. All card information is stored in accordance with the card networks' regulations around PCI DSS, Level 1. When paying via Klarna, the terms and conditions set by Klarna for the respective service apply. These are stated in connection with the payment.
At no time does Sleeping World AB have access to card information and does not store any such information.
PERSONAL DATA AND GDPR
We process personal data in accordance with the GDPR. In connection with your purchase, you agree that we store and process your personal data. We store the data necessary to fulfil the contract with you and to conduct our business. You have the right under the GDPR to access the information we have recorded about you. If the information we store about you is irrelevant, inaccurate or incomplete, you may request that the information be corrected, restricted or deleted, which we will do to the extent permitted by applicable law (such as the Accounting Act). Read more in our privacy policy here.
We are the controller of the data collected and have entered into data processor agreements with our subcontractors. Below you can see which subcontractors we use and for what purpose we use them.
For our member service and if you purchase a Sleep Tracker from us, special terms and conditions apply as set out in the Sleeping World Subscription Service Terms of Use which you can find here.
SUBCONTRACTORS
We use the following subcontractors to conduct our business:
Microsoft Office 365
We use Microsoft Office 365 for support case management. The personal data you send to us by email is therefore sent through Microsoft. We store emails for 5 years.
Shopify Payments
We use Shopify Payments for processing payments, refunds and for payment-related support issues. The information you provide when ordering and paying: name, card details, social security number, phone number, email address and address is sent encrypted to Shopify Payments.
Klarna
We use Klarna for handling payments, refunds and payment-related support issues. The information you provide when ordering and paying: name, card details, social security number, phone number, email address and address is sent encrypted to Klarna.
DISCLAIMER
Although this website has been compiled with the utmost care, AYA of Sweden and Sleeping World AB cannot be held responsible for any inaccuracies that may occur in the information on this website or on websites to which it may refer. AYA of Sweden and Sleeping World AB accepts no responsibility for any damage that may arise from, or in the interpretation of, the content of the website.
No rights or claims can be made to the content of this website. This also applies to links leading to websites outside the domain of AYA of Sweden, which are not owned by Sleeping World AB, but which have been included for the visitor's information. Liability for the content of websites that are not maintained by AYA of Sweden and Sleeping World AB is rejected.
COPYRIGHT
Information appearing on this website, including products, text, photos, illustrations, graphics, names, word marks and logos belonging to, or licensed to, AYA of Sweden and Sleeping World AB is protected by copyright, trademark laws and/or other intellectual property laws. The aforementioned rights are not transferred in any way to any legal entity accessing this website.
The content of this website may only be used for non-commercial, private purposes. The user of the website may not reproduce, transmit, distribute or make available to third parties for a fee without the prior written consent of AYA of Sweden and Sleeping World AB, except to the extent absolutely necessary to consult the website.
FRAUD
We report all fraud and data breaches, as well as attempted fraud and data breaches, to the police. We reserve the right to refuse or cancel your purchase if we have reason to suspect fraud, data breach and/or other misuse of our site.
USER CRITERIA APP - SLEEPING WORLD & AYA OF SWEDEN
Sleeping World AB
Org. nr. 559085-8477
Email address: support@sleepingworld.se
Updated 2021-01-21
("Sleeping World"), provides a digital service/app through which you, the user, can access via a Sleep Tracker that you place in your bed and connect to your Android or iPhone. The Sleep Tracker measures how you sleep and gives you tips on what you can do to increase your chances of a good night's sleep. This Agreement and its Terms of Use ("Terms") apply when you ("you" or "User") access and/or use the Service, including, but not limited to, when you sign up for any Sleeping World subscription, optional service, product, use a gift card, or sign up for a trial period. The Service covered by the Terms is marketed under the name "Sleeping World" and is published by Sleeping World AB.
In order to enter into these Terms with Sleeping World and thereby become a subscriber to the Service, you must be at least 18 years of age and/or otherwise competent to contract and agree to be bound by the Terms.
By creating an account to use the Service and/or by checking a box, if applicable, you agree and accept the Terms. By doing so, you also consent to Sleeping World processing your personal data in accordance with the Sleeping World Privacy Policy. Use of the Service is subject to acceptance and agreement to the Terms. The Terms describe the conditions under which the Service is made available to the User and replace previous terms.
Additional terms and conditions may apply to elements or activities of the Service, such as contests, additional services, other activities, special content, products or software made available through the Service. If Additional Terms are required, they will be communicated in connection with the relevant activity or product. Such additional terms provided by Sleeping World are supplemental to the Terms and take precedence over the Terms in the event of a conflict.
By accepting the Terms, you acknowledge and agree that Sleeping World has the right to terminate or suspend your access to the Service without prior notice if you fail to comply with the Terms in any respect.
1. SERVICES
1.1.
Use of the Service includes when a User measures sleep via an app and Sleeping World Sleep Tracker and uses the app to get tips on how to sleep better. It also applies when purchasing Sleeping World products through the online store. The Service may only be used for private use.
1.2.
Only residents of the EU/EEA may use the Service. The content of the Service may vary between the countries where the Service is available. For information on available offerings in the country in which you are located, please refer to www.sleepingworld.com
1.3.
In order to use the Service, a mobile phone with Android or iOS with bluetooth and WiFi internet connection and with the Sleeping Worlds app installed is required. The technical requirements for using the Service in force at the time. Sleeping World only takes responsibility for the functioning of the Service for the versions of operating systems and phones provided with the Sleep Tracker.
1.4.
As part of the Service, Sleeping World provides a Sense Sleep Tracker which the User places in his/her bed according to the instructions provided. It is the User's responsibility to take care of their Sleep Tracker as instructed and to ensure that it is not damaged or otherwise destroyed or soiled.
1.5.
Sleeping World reserves the right to change the technical conditions of use of the Service and to add or remove service partners from time to time. Sleeping World shall take all reasonable steps to ensure that any changes that restrict the ability to use the Service are notified to the affected Users by email at least thirty (30) days prior to the changes taking effect. However, Sleeping World reserves the right to add or remove a Service Partner at any time without notice.
1.6.
The User agrees to use the Service and all of its features in accordance with the Terms and any relevant laws, regulations or other restrictions relating to the use of the Service or its content.
2. FREE TRIAL
2.1.
Your subscription may, in certain cases, be initiated with a free trial period ("Trial Period"). The Trial Period lasts for thirty (30) days or as long as specified at the time of Your registration and is intended to give the User an opportunity to test the Service once free of charge and then decide whether to maintain the subscription or terminate it. Trial periods are not always offered.
2.2.
When you register for a Trial Period, you will automatically be transferred to a monthly subscription at the end of the Trial Period unless you terminate the subscription before the last day of the Trial Period. If you terminate your subscription before the last day of the Trial Period, you will not be charged and your subscription will be terminated.
2.3.
Sleeping World's intention is to offer you a one-time trial period. Therefore, Users who have already taken advantage of such a Trial Period offer will be prevented from taking advantage of additional Trial Periods for a period of twenty-four (24) months from the expiration of the first Trial Period. Your eligibility to use a Trial Period offer is at the sole discretion of Sleeping World and Sleeping World may limit eligibility to prevent abuse and/or violation of the Terms. Sleeping World reserves the right to revoke or terminate a Trial Period if Sleeping World, in its sole discretion, determines that a User lacks eligibility to use the Trial Period. The User is not entitled to combine the offer of a Trial Period with other offers.
3. PRICES AND PAYMENTS
3.1.
Sleeping World works with third parties who provide payment services through which all your payments will be made.
3.2.
Customers who purchase our beds at full price without special promotional conditions will have access to the Service at no monthly cost. Other customers take out a subscription which is paid monthly in advance until the User chooses to terminate their subscription. In the case of monthly payment, the charge is made every thirtieth (30th) day from the date the User signs up for the subscription or, if the subscription was started with a Trial Period, from the end of such Trial Period if not terminated by the User before such date. In certain cases, the time of charging may change, for example if the validity period of the User's credit card could not be confirmed.
3.3.
Prices on the Sleeping World website include VAT. Payment is made by credit/debit card or other payment method offered by Sleeping World to the User from time to time. Prices may vary depending on the type of payment method used. In the event that prices vary, Sleeping World will inform you of this in connection with the general payment information on the website.
3.4.
Prices do not include any data traffic fees that the User's Internet service provider or telecommunications operator may charge under the User's agreement with such provider/operator.
3.5.
Sleeping World reserves the right to suspend the User's access to the Service in case of non-payment. Users may reactivate access to the Service by contacting Sleeping World via the contact form at www.sleepingworld.com or by emailing Sleeping World from the email address linked to the Service.
4. PRESENT CARD
When subscribing with a Gift Card, you accept and agree to the Terms on the same basis as a paying subscriber, except for the payment terms of the Terms. Gift Card users are granted full access to the Service for the entire period covered by the Gift Card. At the time of the end of such period, the subscription will automatically terminate unless you actively register as a paying subscriber. If you activate a Gift Card when you are already a subscriber of the Service, Sleeping World will suspend the billing until the expiration of the Gift Card, after which you will automatically revert to monthly payment again.
5. RIGHT OF ACTION
5.1.
The User has a fourteen (14) day right of withdrawal in accordance with the Act (2005:59) on Distance Contracts and Contracts Away from Business Premises. The right of withdrawal applies from the date the User registers to use the Service, from the date of the first payment for the Service or, if the User has registered through the initial Trial Period, from the date the User first uses the Service, whichever occurs first.
5.2.
If you wish to terminate the Service during your right of withdrawal, we recommend that you contact us at support@ayaofsweden.com or through the Swedish Consumer Agency's form at www.konsumentverket.se and send it to support@ayaofsweden.com from your email address linked to the Service or otherwise notify Sleeping World that you wish to terminate your purchase within your right of withdrawal period.
5.3.
If you are debited in error, you will be credited with the amount debited within thirty (30) days.
6. INTELLECTUAL PROPERTY RIGHTS
The service is provided for your non-commercial, personal and private use and is intended only to provide information about your sleep and actions that may help you sleep better. The Service and the content of the Service are the copyrighted property of Sleeping World or our licensors and/or licensees, and all trademarks, service marks, names, equipment marks and other intellectual property rights in the Service or its content are owned by Sleeping World, our licensors, our licensees or our affiliates. Without Sleeping World's written consent, no part of the Service or its content may be used and/or exploited in ways other than as provided in the Terms. Regardless of whether you own the platforms on which you access the Service when it is made available to you, Sleeping World owns the Service and all intellectual property rights associated with the Service. We do not transfer to you, in whole or in part, any rights or ownership in the Service other than the right to use the Service in accordance with the Terms. Nor do we assign any rights in or ownership of any or all of the content made available to you through the Service. Nothing provided by a trademark owned or provided by Sleeping World shall be construed as granting any license or right to use any trademarks displayed on or in the Service.
7. CONTENT AND SOFTWARE LICENSE
7.1.
The Service is configured to enable the use of the Service's software and its content in the form of analyses, tips, knowledge base, products, etc. owned or licensed by Sleeping World. You are hereby granted a limited, revocable, non-exclusive, non-sublicensable, non-transferable license to access and use the Service's software, its content, virtual items or other materials for your personal, non-commercial use.
7.2.
As a User of the Service, you agree not to copy, reproduce, modify, create derivative works from, display, publish, distribute, disseminate, broadcast, transmit, sell, rent, license, loan, sublicense, circulate or otherwise exploit for any purpose (commercial or otherwise) any material and/or all or part of the Service to any third party, (including but not limited to the display, dissemination and distribution of material via third party websites) without the prior written consent of Sleeping World, unless expressly permitted as a result of applicable mandatory law.
7.3.
As a User of the Service, you agree not to; (1) retransmit, circumvent or disable any protection system for the Service, its content or any digital rights management technology in the Service; (2) decompile, reverse engineer, disassemble or otherwise transfer the Service into readable form, unless expressly permitted as a result of applicable mandatory law; (3) remove any identifying, copyright or proprietary notices; (4) make available or use the Service in an unlawful or otherwise unauthorized manner or in a manner that could be construed as an association with our Service, products or trademarks. As a User of the Service, its software or content, you warrant that your use will be in accordance with the Terms.
8. THIRD PARTY CONTENT AND LINKS
8.1.
The existence of external hyperlinks and/or other components generated by third parties and made available through the Service, Sleeping World's website or forums provided by Sleeping World both within and outside the Service, does not imply an acknowledgement by Sleeping World of opinions or other positions expressed by third parties on or outside their websites and social media platforms. Sleeping World neither verifies, warrants nor assumes responsibility for the accuracy, completeness or quality of the content available on these third party sites. Sleeping World is also not responsible for the quality or delivery of any products or services offered, made available, received or promoted by any such third party websites, social media channels or otherwise. Sleeping World is therefore not responsible for any content provided on any third party website, social media or other channels and Sleeping World shall in no event be liable for any direct, indirect or other damage, whether caused by negligence, inaction, breach of contract, defamation, copyright infringement or infringement of other intellectual property rights, caused by the production, distribution or use of information or content from any third party hyperlinked website, social media or other channels.
8.2.
The Service may integrate, be integrated into or provided in conjunction with third party services or content. Sleeping World does not control these third party services or their content. You are advised to carefully read the agreements, terms and privacy policies presented to you covering such third party services and/or their content.
8.3.
When you use the Service over a mobile network, your network or roaming provider's messaging charges, data charges and other charges paid by the user apply outside of this Agreement.
9. TERM AND TERMINATION
9.1.
The Service may be terminated at any time by the User.
9.2.
To cancel a subscription, please send an email to support@ayaofsweden.com from the email address you registered with and inform us that you wish to cancel your subscription.
9.3.
In addition to what is stated in the Terms, Sleeping World reserves the right, in its sole discretion, to terminate or restrict your use of the Service if you violate the Terms or are otherwise engaged in or suspected of being engaged in illegal or fraudulent use of the Service.
10. SLEEPING WORLD'S RIGHTS AND OBLIGATIONS
10.1.
Sleeping World reserves the right to change prices and/or these terms and conditions. Changes will be notified to affected Users via email who will then have 30 days to decide whether or not to continue using Services.
10.2.
As part of the provision of the Service, Sleeping World may contact the User by physical mail, telephone, SMS, MMS, email or directly through the Service for the purpose of communicating features or content of the Service. Sleeping World may also, unless the User has declined such opportunity, contact the User via physical mail, telephone, SMS, MMS, email or directly through the Service regarding promotions or similar activities and events associated with the Service. All communications between Sleeping World and the User shall be in accordance with Sleeping World's Privacy Policy.
10.3.
Sleeping World is not responsible for any interference with your mobile network or internet service provider.
10.4.
The service is available 24 hours a day, seven days a week. However, Sleeping World does not guarantee that the Service will always be free of errors or interruptions. In the event of defects or interruptions in the Service, Sleeping World shall be given the opportunity to rectify such defects or interruptions without being in breach of contract. Sleeping World also has the right, to a reasonable extent, to temporarily shut down the Service in order to carry out, for example, updates, upgrades and servicing.
10.5.
Sleeping World has the right to assign all or part of its rights and obligations under these Terms to another party. Furthermore, Sleeping World has the right to engage subcontractors for the performance of its obligations under these Terms and Conditions. Changes that may affect the processing of your personal data shall be made in accordance with Sleeping World's Privacy Policy.
10.6.
The analysis of sleep data offered by Services is intended to provide a sufficiently accurate picture of how the user sleeps over time and, based on this, to offer tips that can help the user sleep better. The Service should not be used for medical purposes or to monitor users with serious health problems. Sleeping World and its partners have gone to great lengths to ensure that the Sleep Tracker data and sleep analysis are as accurate as possible, taking into account sleep comfort. The exact accuracy of the analysis each night may vary depending on factors beyond Sleeping World's control, such as ambient vibrations, number of people in bed, pets, etc. By accepting this Agreement, Users of the Service agree to this. Sleeping World assumes no direct or indirect liability for any type of harm resulting from use of the Service or the tips and products the Service recommends, other than as required by applicable law. The tips provided by the Service should never replace the advice of a physician or other medical professional.
11. USER'S OBLIGATIONS AND RIGHTS
11.1.
The User may use the Services for private use only. The User's account is personal and may not be shared with others.
11.2.
The User may not in any way redistribute the content of the Service by, for example, copying, lending or renting such material. All sleep knowledge, advice and tips provided by the Service are personal and may not be distributed to 3rd parties.
11.3.
The User undertakes not to circumvent or attempt to circumvent the technical restrictions used to prevent copying of the content of the Service.
11.4.
The User is responsible for the accuracy of the information provided at the time of registration and for the accuracy of the personal data, in particular the e-mail address. The User is responsible for updating such information if it changes, in particular his/her e-mail address. Emails sent by Sleeping World to the User's email address shall be deemed to have been received by the User within one (1) day of sending.
11.5.
The User is responsible for maintaining control of his/her account, preventing others from obtaining or gaining access to the Service through the User's account, and agrees not to disclose his/her password or other personalized details related to the User's account during the time the User has a subscription with Sleeping World.
11.6.
The User is responsible for ensuring that in any reviews of the Service he/she expresses opinions respectfully and does not use words or phrases that may be perceived as discriminatory, offensive or objectionable in forums that may be associated with Sleeping World.
11.7.
The User shall not be entitled to assign its rights and obligations under these Terms and Conditions without the written consent of Sleeping World.
11.8.
You agree not to use the Service in any manner that threatens or may threaten to interrupt, damage or impair the Service in any way. You understand that you, and not Sleeping World, are responsible for all electronic communications and content sent from your Platforms to us and that you must use the Service, your Platforms, our website and forums provided by Sleeping World within or outside of the Service solely for lawful purposes. Accordingly, you agree not to use the Website for any fraudulent activity or in connection with any criminal conduct or other illegal activity or to transmit, use or reuse any such material that does not belong to you; or is unlawful, offensive (including but not limited to material with sexual content or which promotes racism, hatred or violence), fraudulent, misleading, exploitative, indecent, offensive, discriminatory, defamatory, obscene, pornographic or infringes any copyright, trademark, confidential information, privacy or other information or right which you do not own or which is otherwise harmful to third parties.
11.9.
In the event that the Service, or any part thereof, is faulty or defective, you are encouraged to contact Sleeping World via support@ayaofsweden.com, from the valid email address you have registered with Sleeping World or by otherwise notifying Sleeping World or to make a complaint.
12. OTHER
12.1.
The Service is offered to you solely for the non-commercial purpose of helping you sleep better and for other similar purposes in accordance with the Terms and under Swedish law. Sleeping World makes no warranty that the Service or its content will be available for use in other countries.
12.2.
Sleeping World has no obligation to compensate or other liability if Sleeping World can prove that the defect is due to a circumstance beyond Sleeping World's control and which Sleeping World could not reasonably foresee at the time the agreement was made and the consequences of which Sleeping World could not reasonably have avoided or overcame.
12.3.
Sleeping World has the right to temporarily suspend or terminate the agreement (the Service) with the User immediately if there is reason to suspect that the User has failed to comply with the Terms or applicable laws, rules, regulations or in addition if the User otherwise uses the Service in a manner that may result in damage to Sleeping World or third parties.
12.4.
The Terms shall be governed by and construed in accordance with Swedish law. However, the Terms shall in no way limit any consumer rights the User may have as a result of mandatory laws of the country where the User is domiciled if it is a country other than Sweden.
12.5.
In the event of a dispute between Sleeping World and the User, the parties shall in the first instance attempt to resolve the dispute by agreement. If the parties cannot reach an agreement, the dispute shall be settled by the General Complaints Board (ARN), Box 174, 101 23 Stockholm, www.arn.se. Otherwise, the dispute shall be settled by a general court in Sweden.
12.6.
In addition, the European Commission provides an online dispute resolution website to help consumers and suppliers resolve their disputes out of court, see http://ec.europa.eu/consumers/odr/.
12.7.
If you are dissatisfied with the Service, its contents or these Terms, you will remedy such dissatisfaction by discontinuing use or otherwise ceasing to access the Service.
12.8.
For more information about the Service, if you need assistance with any feature or your account, please contact support@ayaofsweden.com.
Updated 2021-03-03
Sleeping World AB